Features

Everything your WhatsApp channel needs

Wafonic covers the whole customer conversation layer — from the first message to the delivered order — on both QR / Unofficial and Meta Business API numbers.

Inbox & team collaboration

Every WhatsApp conversation lands in one shared inbox instead of a phone someone has to hold. Assign chats to the right teammate, and use role-based permissions so agents only see what they should.

  • Shared team inbox across all connected numbers
  • Assign conversations to specific teammates
  • Role-based access control (RBAC) per team member
  • Team invitations to onboard new agents
  • Quick-reply snippets for repeated answers
app.wafonic.com

Ayesha K.

Assigned to Hamza · +92 3•• ••• ••••

Official

Hi! Is Cash on Delivery available?

Yes — COD is available across all major cities.

Shall I place the order for you?

Type a reply — or use an AI-drafted reply

CRM & broadcasts

Contacts, lists and campaigns built specifically around WhatsApp. Import your existing customers, segment them, and send a broadcast that reports back what actually landed.

  • Contacts with CSV import
  • Segmented lists for targeting
  • Broadcast campaigns to a list or segment
  • Delivery tracking per recipient (sent / delivered / failed)
app.wafonic.com/broadcasts/new

Audience

Repeat buyersKarachiAbandoned cart[placeholder] contacts

Template

Hi {{1}} — your order {{2}} has shipped. Track it here: {{3}}Approved
Schedule: tomorrow, 10:00Send broadcast

Automation & AI

Answer the predictable questions automatically and keep the human time for the rest. Rules trigger on keywords, and AI can draft a reply for an agent to review before sending.

  • Keyword-triggered automation rules
  • Welcome messages for first-time contacts
  • Scheduled and recurring messages
  • AI-drafted replies inside the inbox
app.wafonic.com

Ayesha K.

Assigned to Hamza · +92 3•• ••• ••••

Official

Hi! Is Cash on Delivery available?

Yes — COD is available across all major cities.

Shall I place the order for you?

Type a reply — or use an AI-drafted reply

Meta-approved templates

Build, submit and manage WhatsApp Business templates without opening Meta's own console. Marketing, utility and authentication categories are all supported.

  • Template builder with live preview
  • Approval status tracking per template
  • Variable preview before you submit
  • Marketing, utility and authentication categories
app.wafonic.com/broadcasts/new

Audience

Repeat buyersKarachiAbandoned cart[placeholder] contacts

Template

Hi {{1}} — your order {{2}} has shipped. Track it here: {{3}}Approved
Schedule: tomorrow, 10:00Send broadcast

Multiple numbers, one account

Run more than one WhatsApp number from a single dashboard — a QR number for support, an Official number for templated sends, or one per brand.

  • Connect several QR / Unofficial and Official numbers
  • Switch between numbers without logging out
  • Archive a number and restore it later
  • History is preserved when a number is archived
app.wafonic.com

Ayesha K.

Assigned to Hamza · +92 3•• ••• ••••

Official

Hi! Is Cash on Delivery available?

Yes — COD is available across all major cities.

Shall I place the order for you?

Type a reply — or use an AI-drafted reply

Analytics

See what's happening without exporting anything. Conversation volume, message outcomes and team activity are all in the dashboard.

  • Conversation volume over time
  • Message delivery and failure rates
  • Team activity by agent
app.wafonic.com/broadcasts/new

Audience

Repeat buyersKarachiAbandoned cart[placeholder] contacts

Template

Hi {{1}} — your order {{2}} has shipped. Track it here: {{3}}Approved
Schedule: tomorrow, 10:00Send broadcast

Start on the free QR connection

Scan a QR code and send your first message today. Upgrade when you need the Official API, templates and team seats.

Get started freeView pricing